Incident Management

The costs of motor vehicle related crashes and personal injuries can be staggering!

Many organizations, large or small, have mechanisms in place to keep track of the direct insured costs associated with motor vehicle related crashes and personal injuries. However, the "soft" or "uninsured" costs, those less tangible costs stemming from these incidents, often are lost and assumed to be "the cost of doing business".

Incidents should not be viewed as "why we have insurance". Every effort should be made to gather as much information as possible from incidents so that appropriate countermeasures can be developed to target the root and immediate causes of these incidents.

It's what's hidden under the surface that can cripple you!

We provide the following incident management services:

• Claims and incident reporting – fax or e-mail us your incident form and we will maintain records relating to your claims/incident history, including identification of loss trends. Clients can also use our on-line incident investigation form to give them the opportunity to submit incident information to us, in a timely manner, so that we can commence with investigations immediately and thus, speed up the process.
• Claims and incident investigations – we will thoroughly investigate all claims and incidents on your behalf, liaise with claims adjusters and other associated parties in order to protect your assets, expedite repair or replacement of equipment, and protect your interests.
• Scene attendance – we attend incident scenes, on behalf of our clients, gather pertinent scene evidence and liaise with on-scene enforcement personnel. We assist with coordinating recovery of equipment; we ensure that, from a financial and liability perspective, your interests are protected.
• Collision reconstruction – our expert staff, utilizing scene evidence, including photographs, measurements, and statements can reconstruct the series of events leading up to and following a crash. The resulting report can be instrumental in aiding clients with contentious liability issues, civil litigation or driver evaluations.

Litigation and Insurance firms can benefit from our extensive expertise in the field of accident reconstruction and investigation, on behalf of their clients.